FAQ

Expanding your suitcase

Simply undo the zipper that goes around the lower section of the suitcase – and pull the two sections of the suitcase apart until it stops. You’ve just made your Xtend® 50% bigger !

Fingerprint Lock details

Why Xtend® is fitted with a fingerprint lock ? 
Because the chance that you forget your hand is close to none…to be serious our sensor is weatherproof and the same one used in the top end smartphones (reliable & fast). It’s no brainer.

How do I configure the Fingerprint Lock?

First time registration :
When you have received your new suitcase, no fingerprint is recorded in the Memory, any finger will open it until you have recorded one. To record the first fingerprint:

  • Place one finger on the sensor to Wake up the system,
  • Press the button next to the sensor and hold it down for 2 seconds. The LED will lit yellow quickly,
  • Place one finger on the sensor for scanning. The LED lits up blue then green when the scan is completed,
  • Remove the finger, the LED flashes again.
  • You have to scan the same finger 4 times in succession to record a full fingerprint, until the LED changes to solid blue.

Your fingerprint is saved and will be the only one that can open the bag, it is the master fingerprint that allows to register any additional fingerprint.

How to travel with my Xtend® suitcase ?

Your Xtend® has been designed in accordance to civil aviation regulation FAA. The electronic lock is normally dormant and turns on as you approach a finger to save battery life. You can safely open your luggage during a flight, as long as the signal “fasten your seatbelt” is not lit.

How to use the Auto-Lock feature ?

When the zippers pullers are inserted in the lock, the suitcase is automatically closed. To reopen your Xtend®, simply place your finger on the sensor (or open it with the key provided). If a fingerprint is not recognized the LED will change from green to red. Try again with a finger already memorized.

Charging your Power Pack

Plug the supplied 110/220 V charger into a power outlet and the mini-USB jack into the socket located in the top handle of the case. The main battery will be fully charged in 8 hours. You can also charge the battery by connecting a USB C charger to the USB C port on the handle, which operates in both directions, charging and discharging.

Charging your mobile devices

You can charge your devices with the USB ports located on the top of the suitcase under the flaps: there is one USB A for all your devices and one USB C for your laptop.

There is an additional USB A socket in the back “Easy-Access” pocket to charge the devices you placed inside.

What size laptop can fit in the business sleeve ?

The Xtend® case offers two compartment to store your computer:

  • a back pocket where you easily fit tablets and laptop up to 12 inches (USB plug available)
  • and a large front pocket for a 15 inches computer

Airlines regulations

The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 275 airlines or 83% of total air traffic. The Xtend® suitcase meets the size recommendation set by IATA. The dimensions of the bag are:

Cabin size (retracted):

  • Height: 21.7” (55 cm)
  • Width: 13.8” (35 cm)
  • Depth: 9.9” (23 cm)

Cargo size (expanded):

  • Height: 29.5 inches (75 cm)
  • Width: 13.8 inches (35 cm)
  • Depth: 9.9 inches (23 cm)

Weight: 7.5 lbs. (3.4kg)

The dimensions of the Xtend® suitcase meet cabin limits as defined per IATA

Retracted (cabin size):

  • Height: 22 inches (55 cm)
  • Width: 14 inches (35 cm)
  • Depth: 9 inches (23 cm)

Extended (checking size):

  • Height: 30 inches (75 cm)
  • Width: 14 inches (35 cm)
  • Depth: 9 inches (23 cm)

Weight : 7.5lbs (3,4kgs)

Airport Security (TSA)

We have done our due diligence to make sure the Xtend® suitcase complies with travel industry standards. Xtend® suitcase uses a 75 watts Lithium-ion removable battery, which is well within the FAA limit of 100 watts on Li-ion batteries.

As body scans, medal detectors and random bag checks are part of a standard security practice in airports, you may be asked to open your suitcase. All you need to do is to show the removable battery or/and let TSA know they hold a master key and point out the logo on the TSA approved smart-lock.

The battery in the Xtend® suitcase is removable and has to be removed to check-in in order to comply with the latest airlines regulations.

Why doesn’t Xtend® have GPS tracking ?

According to a report issued by SITA, the percentage of luggage mishandled by airlines averaged 8 pieces per 1,000 passengers (if you are travelling by air). Furthermore more that 75% got back to their owner without any damage, only 3% of these mishandled luggage are ultimately reported lost or stolen…that means only 0,24 piece per 1000 passenger would need GPS to locate their luggage (not to mention that GPS is quite expansive and has its own limitations).
Xtend® is also a carry-on, that means mainly that you have it with you in the overhead compartment most of the time…
For these reasons, we do not think that GPS baggage tracking is practical at this moment in time.

Xtend® could be delivered worldwide

Please feel free to contact us if you have any additional questions!

Email us at : alix@x-tend.io